Refund policy

Return & Refund Policy

Last updated: 2026

Thank you for shopping at DreamNestBaby. We are committed to providing high-quality nursery products that bring comfort, beauty, and joy to your growing family. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, manuals, and original components
  • Be accompanied by proof of purchase or your order confirmation

Products returned without prior authorization may not be accepted.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Products showing signs of use or damage caused by customers
  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards
  • Items damaged due to misuse or improper handling

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will evaluate the issue and arrange a replacement or refund when appropriate.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our support team before returning your order.

Return Shipping

If the return is due to our mistake (incorrect, defective, or damaged item), we will cover the return shipping costs.

For returns due to personal preference or ordering the wrong item, customers are responsible for return shipping expenses.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be canceled and must follow our return procedure.

Contact Information

DreamNestBaby

Website: dreamnestbaby.space

Email: support@dreamnestbaby.space

Phone: +1 (250) 802-5983

Business Address:

191 Cilaire Dr

Nanaimo, BC V9S 3E2

Canada